WordPress
Maintenance

Yes! We understand that WordPress maintenance and hosting go hand in hand. So business class web hosting comes absolutely free with our website management service.

However, you can also host your website with any provider you like. The choice is yours. 

Yes, definitely. Our view is that online services should be as easy to cancel as they are to sign up to. One button, no questions, and full support with offboarding at any time. 

We only require that you provide us with 30 days’ notice so that we can complete the offboarding in a professional way and finish tasks we have scheduled for you.

Yes, we are a London-based website maintenance service. All our team live and work in the local area. We do not outsource any website management services outside the UK.

You will generally give us a user account to work on your website, and that account will only log in from London or the UK because that’s where our company is based.

The purpose of website management services is to look after existing website rather than build new ones. However, if you would like a new site built, we can certainly recommend the best, most experienced designers in the UK from our extensive network of experts.

Yes! At Dotwise we do three things: website management and maintenance, paid search services and SEO.

At Dotwise, SEO is not an “add-on”, it’s an integral part of everything we do. We can demonstrate massive success in our decades of experience.

Therefore as part of our website maintenance service, we build SEO monitoring and maintenance into the  core service, whilst also offering top tips to grow and develop your website.

You’ll love our passion for SEO and you’ll be amazed at the results.

Around 40% of the world’s websites are built on WordPress, and around 80% of our customers use this brilliant Content Management System. We are big fans of WordPress and have been using it for almost as long as it has been around. 

So the answer to this question is a big YES!

The typical monthly maintenance package for WordPress involves updating plugins, investigating security alerts, monitoring the site for speed and uptime, investigating alerts from Google, taking offsite backups and more. 

We of course keep your website at the very latest version at all times. We always test upgrading your site on an offline, staging copy of your website before applying updates to the WordPress core itself, in the case of major version updates. 

For example, if a new version of WordPress is released such as 6.4.2 -> 7.0, then we will always test this upgrade offline to ensure your website can be upgraded without problems. 

Again, the answer is a big yes! Around 50% of our customers use WooCommerce to provide e-commerce capabilities to their websites. 

From simple products to ones with thousands of variations, from physical stock to virtual and downloadable items, we can help you sell anything you can dream of.

What’s more, we can customise your WooCommerce templates, appearance, shipping configuration, upsells, cross-sells, shipping by weight or volume (or both), discounts, uploading feeds to Google Shopping and many other shopping platforms, integrating and maintaining payment systems from Stripe to PayPal, Klarna to Woo payments. 

Whatever your customers want to buy, we’ll help you set your site up to sell it to them in the easiest and friendliest possible way.

Yes, we can certainly maintain any plugin that you have had built by a third party, that is not available through the WordPress official plugin store.

We ourselves have built many custom WordPress plugins for clients, including plugins for marketing, conversion tracking, automatically downloading data and displaying it, custom post types, custom fields. The possibilities are endless, so contact us and give us a try. 

Friendly, experienced, advice, support and consultancy are at the heart of everything we do. 

Dotwise was founded in 1999 and we have done nothing but website building, maintenance and marketing ever since. 

As a result we have experience of hundreds of websites, from small to vast, static to data driven, and built using a huge range of technologies from WordPress to Umbraco to Drupal, ASP.NET, static HTML and almost every other technology you can think of. 

We believe our advice and experience will prove invaluable to your business as we help you to grow and thrive online. 

Our standard monthly service is £90 + VAT per month. We think you’ll be amazed at how much work we can get done every month at this incredible price. 

We have other options available on request if this service doesn’t meet your needs for any reason. 

We encourage you to call us today to discuss your exact requirements with an experienced UK-based website professional. On this call we can explore your current situation, what your site maintenance needs (for example, urgent fixes vs long-term goals) and then arrive at a price that works for you and is sustainable for us.

Although the vast majority of situations are covered by this offering, we are always delighted to talk through your site and, if necessary, tailor-make a package of updates that suits you.

Yes, that’s exactly what we’re here for. We love fixing websites just as a mechanic loves to fix cars. What’s more, despite the hundreds of broken websites we’ve been presented with, we have not found one we cannot fix yet!

We are competent and experienced if fixing all these types of problems.

Within the WordPress world, the most common site builders are Gutenberg (the WordPress full site editor), Elementor, Bricks, Divi, Avada, Visual Composer, WP Bakery Page Builder and Beaver Builder. We have developed and maintained websites using all of these systems, so whichever builder you choose, we will definitely be able to work with it.

If your site is built using a different website builder, that’s just fine, we’ll be delighted to take a look at it and, no doubt, we can fix it. 

We are so confident, that if for any reason we are unable to fix it, we’ll give your money back with no questions asked.

We do not support email accounts or email issues. Ours is a website maintenance service.

If you are having email issues, we advise you to approach one of the “big two” email providers, Gmail or Microsoft. No other email providers can come close in terms of service, reliability and support, so we don’t provide email services. 

If you’re ready to get started, simply click the big yellow button above and sign up. 

Within a few hours an experienced webmaster will be in touch to talk through your website setup and your overall goals for this service. 

The onboarding process will then start.

This includes:

1. Getting access to your website. 
2. Taking an offsite backup.
3. Security audit and security fixes.
4. Setting up your website uptime monitoring and alert system.
5. Initial website updates and report to you.

Looking at these steps in details, here’s what will happen.

1  Access to your website

For this we will need:

• A login for your website (for example we will ask you to create an Administrator account on your WordPress for us to use)
• A login or authorisation to access your web hosting facility, if any. This is so that we can add/remove any files that we need to that are outside your main website. 
• A login or authorisation to access your domain name registration account. This is so that we can make any modifications necessary to your domain name, such as adding verification records, removing unused entries, adding email authentication records and so  on.

2  Offsite backup

This important step is required to ensure that in the unlikely event that your website becomes broken in the early stages of our maintenance we can return it to its former state. 

We also keep this first backup so that in the event that you want to completely revert your site, we can send this to you so can restore your site back to the state it was in before we started.

If you choose to use our web hosting facility then we will carry out a website backup and migrate your website across to our servers.

If you choose not to use our web hosting facility then we will not need to migrate your site, but we will still need to back up your website.

3  Security audit and security fixes

Next we carry out a full security audit of your site, including reviewing the Administrator users etc.

If we identify any security issues we will either fix them or notify you if you need to make any decisions on them. 

We will then create a list of high priority items that you have told us about, and start fixing bugs or updating the site accordingly. 

4  Website monitoring and uptime system and alert services. 

Next we set up our popular website uptime and monitoring service. This means that in the event that your website goes offline, we will know about it within five minutes. Even in the middle of the night!

5  Initial website updates and task list

We know you will be most keen to get the pressing problems with your website that prompted you to sign up with us fixes. 

We will create a shortlist of urgent and near-term fixes and updates. We will provide you with an estimate of how long these will take to complete. And then we will begin working through them, improving your site at every step of the way.

As part of our website care service, we’re happy to take care of small content updates to help keep your site looking its best. These are quick, simple changes like:

• Updating text on your pages (like team bios or service info)
• Swapping out images
• Changing your contact details (email, phone number, address)
• Tweaking prices for products or services
• Uploading blog posts or news articles (when you send us the content)
• Adding or removing links (like social media buttons)
• Updating your opening hours
• Replacing downloadable files (such as PDFs or menus)
• Fixing little typos or formatting issues
• Updating SEO titles and descriptions (if you provide them)
• Making small changes to your navigation menu

We include these kinds of updates as part of your plan—perfect for those little jobs that keep your site up to date.

For anything bigger (like creating new pages, adding new features or redesigning parts of the site), we can give you a separate quote.