Website maintenance & support
Website maintenance that lets you get on with running your business
Friendly, UK-based support to keep your website secure, up to date and working properly.
Looking after hundreds of websites since 2000. Monthly rolling contract.
Total site care from £90 monthly
We keep your website secure, backed up, updated and working properly, so you can focus on running your business.
✓ Security
✓ Continual monitoring
✓ Backups
✓ Updates and enhancements
✓ UK-based support
✓ Monthly reports
Book your free website maintenance call
Tell us what is working, what is worrying you and what you would like your website to do better. We’ll give you straightforward advice and explain whether Site Care is a good fit.
What customers are saying
We take care of
Perfect for
Businesses
Whether your business is an e-commerce store, lead generator or just an information site, you need maximum support.
Startups
We'll help your business get off to a flying start making sure your site runs fast and error-free during the critical startup phase.
Non-profits
Charities and NGOs also need expert support and professional help. We love supporting non-profits.
Features
Website management
To keep your site safe and secure from hackers, it needs monthly updates and maintenance. So we take a monthly backup of your website, rebuild it offline to test it is working, and only then update your website software. This programme of backups, updates and testing is a tried-and-tested way of keeping your site safe and error-free.
Speed and uptime
Slow websites drive customers away and speed can impact your ranking in Google. No matter where you host your website, Dotwise will ensure that your site is running at the maximum possible speed. We continually measure your site speed, carry out Google-recommended optimisations every month, and report back to you.
Security and bug fixes
Website security is top of our agenda. We have over 20 years' experience of keeping websites secure from hacking and data theft. Website security is a complex and ever-changing world. With Dotwise by your site, you can rest easy knowing that your site security is being proactively looked after.
Site Care Package
All the essentials, plus professional support and updates-
Backups
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Security updates
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Plugin updates
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Website content updates
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WordPress core updates
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24/7/365 website monitoring
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Monthly performance report
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Google Search Console monitoring and response
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Proactive problem fixes
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Free professional SEO advice
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Friendly telephone support
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Anytime cancellation (30 days' notice)
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Monthly rolling contract - no lock-in
Here’s what you get
| Backups | Backing up your website is a vital business continuity task. But you cannot rely on the backups provided by your hosting company. We take a physical backup of your website and data, then rebuild it on our offsite servers to ensure your backup is restorable. This is carried out once per month. We also take daily backups of your site if you host with us. |
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| Security updates | Hackers never stop trying. Every hour of every day your site is under attack from hackers around the world trying to find vulnerabilities in your website. Your website needs up-to-date security to keep the hackers at bay. We ensure all your security plugins are up-to-date and operating in accordance with security best-practice. |
| Plugin updates | Your website typically has many plugins or modules that give it the features you need such as forms, charts, popups, e-commerce and more. These plugins need continual updating to ensure they are up-to-date, both for security reasons and to ensure you get all the latest features. Updating plugins is risky and can damage your site if not done professionally. We test any problematic plugin updates offsite before applying them to your site. |
| Website updating services | Get those small jobs off your desk – jobs like page updates, photo resizing, page formatting. If it’s a small one-off task, just ask, we’ll be happy to do that for you. If it’s a larger task, we’ll provide a competitive quote to get the job done. |
| WordPress core updates | If your site runs on WordPress, we apply core updates at least once per month. Major version updates will be tested using offsite first so there is minimal risk of these updates causing any disruption to your live site. |
| 24/7/365 website monitoring | We monitor your website every 5 minutes from multiple locations around the UK or around the world. We’re looking for evidence of downtime, slow running, hacking or defacement. At the first sign of trouble our alarms will tell us to swing into action and do whatever is necessary to get your site back online. |
| Monthly performance report | We compile a report of all work done on your site, plus vital performance data, and send to you once per month. You’ll know exactly what we did and what problems we encountered, together with a professional webmaster’s opinion on how well your site is running. |
| Google Search Console monitoring and maintenance | Google provides Search Console to help site owners understand how Google views the website in search. We monitor your Search Console for signs of trouble flagged up by Google. We investigate and recommend a solution for any problems alerted by Google. In many cases we can implement small fixes immediately. In more complex cases we’ll let you have our recommendations for fixing the issue. |
| Proactive investigation | We proactively investigate and fix problems where possible. Where problems are more complex we’ll provide a recommended solution and discuss with you first. |
| Free SEO advice | Whether its on-page content, site speed, mobile performance or backlinks, we continually look for SEO opportunities for your website, so you can rank higher in Google. Our advice is straightforward and free. |
| Friendly voice on the end of the phone | Perhaps our most valuable service is simply the presence of a friendly, professional webmaster available to you at all times for you to ask questions, get recommendations and discuss your plans with. We look after hundreds of websites. Whatever your plans or problems, we’ll have seen it before and know the solutions. |
| Cancel any time | Our philosophy is easy-in, easy-out. We make it just as easy to cancel as it is to sign up – one click, no questions asked cancellation at any time. We require a 30-day offboarding period to offboard your website and finish off any jobs that are outstanding. |
| Monthly contract | Been burned by annual contracts? Don’t worry, our contracts are all monthly and there are no fees for cancellation and no questions asked. |
Questions
Does Site Care include web hosting?
Yes! We understand that website maintenance and hosting go hand in hand. So business class web hosting comes absolutely free with our website management service. Or you can also host your website with any provider you like.
Can I cancel at any time?
Yes, definitely. Our view is that online services should be as easy to cancel as they are to sign up to. One button, no questions, and full support with offboarding at any time.
We only require that you provide us with 30 days’ notice so that we can complete the offboarding in a professional way and finish tasks we have scheduled for you.
Are you based in the UK?
Yes, we are a London-based website maintenance service. All our team live and work in the UK. We do not outsource any website management services.
Do you provide maintenance for WordPress websites?
We are big fans of WordPress and have been using it for almost as long as it has been around. So the answer to this question is a big YES!
The typical monthly maintenance package for WordPress involves updating plugins, investigating security alerts, monitoring the site for speed and uptime, investigating alerts from Google, taking offsite backups and more.
We also support WooCommerce-based WordPress sites and WordPress multisite.
What is the cost of website maintenance?
Our standard monthly service is £90 + VAT per month. We think you’ll be amazed at how much work we can get done every month at this incredible price.
We have other options available on request if this service doesn’t meet your needs for any reason.
We encourage you to call us today to discuss your exact requirements with an experienced UK-based website professional. On this call we can explore your current situation, what your site maintenance needs (for example, urgent fixes vs long-term goals) and then arrive at a price that works for you and is sustainable for us.
Although the vast majority of situations are covered by our £90 offering, we are always delighted to talk through your site and, if necessary, tailor-make a package of updates that suits you.
What kinds of content updates are included?
As part of our website care service, we’re happy to take care of small content updates to help keep your site looking its best. These are quick, simple changes like:
- Updating text on your pages (like team bios or service info)
- Swapping out images
- Changing your contact details (email, phone number, address)
- Tweaking prices for products or services
- Uploading blog posts or news articles (when you send us the content)
- Adding or removing links (like social media buttons)
- Updating your opening hours
- Replacing downloadable files (such as PDFs or menus)
- Fixing little typos or formatting issues
- Updating SEO titles and descriptions (if you provide them)
- Making small changes to your navigation menu
We include these kinds of updates as part of your plan—perfect for those little jobs that keep your site up to date.
For anything bigger (like creating new pages, adding new features or redesigning parts of the site), we can give you a separate quote.
From our blog
Our story
Dotwise was founded in 1999. We have been developing, maintaining, marketing, buying and selling websites ever since. It’s all we do.
Based in London, we’re a team small enough to really get to know every client, whilst still being able to provide cutting-edge web skills.
And because we have the experience of developing and growing websites which we’ve subsequently monetised and sold on, we understand the entire life cycle of websites and web-based businesses.
We are proud to have won several awards for customer service, digital marketing and innovation and have been an official Google Partner company for many years.